Welle Pty Ltd is committed to safeguarding any personal information collected from its customers and will not, without consent, use such personal information for purposes unrelated to its business or for any reason that has not been disclosed without your consent. We take all reasonable precautions to ensure the information you provide or share with us is treated responsibly, ethically and securely.
This policy explains:
- What personal information we collect
- When your information is collected
- Credit card Information Security Policy
- What we do with personal information collected and how we honour your legal rights
- What personal information is collected
We only collect personal information related to the services we provide in the course of running our business including our website, and which you have provided to us. Information is collected directly from you through our website or social media and is used to offer, promote, sell and deliver our products to you. This includes information that identifies you, that enables Welle Pty Ltd to perform its obligations to you and that concerns your purchase history. Financial information is only used to invoice you for products purchased. We do not store any details of your credit card or other online payment method, unless you choose to save your details voluntarily. Card payments are secured using 128-bit SSL encryption and transmitted to our payment processing provider. Your contact information is used to contact you for customer service reasons, when necessary. Unique identifiers, such as your user name and password, are used to verify your identity and for use as account numbers in our record system. To improve your user experience we may also collect information about your favourite products and brands, where you shop and what your interests are. We use this information to notify you about our offers and promotions that may be of interest or benefit to you including those of our partners. You are not obliged to share any personal information with us, although if you elect not to you may be unable to access certain information, products or services.
How Your Information is Collected
When is Your Information Collected?
You provide personal information to us when you register for an account, sign up for our e-mail newsletter, contact us or place an order online. We not however store or keep your credit card information at Welle Pty Ltd.
You only need to register once on our site. Your unique user name and password enables you to access and purchase online.
For the latest news about offers, sales and products you can choose to subscribe to our free email loyalty program, using your e-mail address. To unsubscribe, follow the simple instructions at the bottom of each newsletter or email us at [email protected]
Mailing List, Competitions, and Submitting Enquiries or Feedback
You share your user name, email address, and provide additional information whenever you complete any of these tasks.
You provide address and financial information whenever you place an order including delivery and payment details. Welle Pty Ltd does not store any details of your credit card information.
Credit Card Information Storage
Welle Pty Ltd uses Pin Payments for its online credit card transactions. Pin Payments is a leading provider of payment solutions whose software, systems and procedures have been assessed and certified to PCI Data Security Standards. It is owned and operated by Southern Payment Systems Pty Ltd. Through Pin Payments, Welle Pty Ltd does not have access to your card number as this credit card payment is secured by Pin Payments. Credit card information is encrypted and stored in a system completely isolated from Pin Payments. At no time is unencrypted card data stored on disk either inside Pin Payments' system or in the card storage system. Internally card information is referenced only through the use of a token. The token is not derived from card information in any way.
Visit the Pin Payments website for more information on online credit card payments.
How is Your Information Shared?
We respect your privacy and do not engage in unsolicited telephone or e-mail marketing. Any personal information we collect about you will be used so that we can provide you with the services that you have requested, or so we can carry out our business. This includes the processing and fulfilment of orders, statistical analysis of customer activities, interests and preferences and for marketing purposes. We will not disclose personal information without your consent, unless required or authorised by law, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect. There may be cases in which some of your personal information may be used to target e-commerce promotions and marketing activities. In addition, it may be shared with third parties who assist Welle Pty Ltd in its business or provide a service to Welle Pty Ltd users connected with our business such as postal service providers. We may also use your personal information to provide you with information about other products offered by us. If you would prefer not to receive promotional material from us, please let us know and we will respect your request. We may use or disclose your personal information to organisations outside Welle Pty Ltd and its related companies (including organisations outside New Zealand and Australia) for purposes relating to the management of your account with us. Such organisations include: service providers that manage the services provided to you; mailing systems which organise delivery of the products you have purchased; market research companies; marketing activities conducted by Welle Pty Ltd or any of our related companies; and our professional advisers, accountants, lawyers, auditors. We require these organisations to adhere to strict confidentiality about your personal information, to use the information for only the relevant purposes, and we seek to ensure that they adhere to legal requirements. We may also use your personal information for research and development of our products or to send you information about other products and services, which we provide, which may be of interest to you. Customers who do not wish to have their personal information used for marketing purposes are welcome to indicate that desire to Welle Pty Ltd. Emails sent to you will contain an opportunity to be removed from future e-mails. In the event that we contract with a third party to provide some part of the information or service that you have requested, we may provide your information to such third party, or such third party may collect information from you, on our behalf. These third parties are required to implement equivalent security measures and to process your information only as authorised by us to fulfil the service(s) that they have been contracted to provide. Otherwise, information you provide will not be transferred to unrelated third parties, unless we have your express prior consent. We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include: emergency situations and assisting law enforcement agencies, accessing and updating your personal information. Where we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers, or others.
WelleCo uses Google Remarketing to advertise across the Internet. Third-party vendors, including Google, will display relevant ads tailored to you based on what parts of the WelleCo website you have viewed by placing a cookie on your machine. This cookie does not identify you or give access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. If you wish to Opt Out of our remarketing advertising, you can Opt Out at any time via here or here.
Access Your Personal Information
If you need to access or correct any personal information we hold about you, please contact us below, and provide as much detail as possible about the particular information you seek, so we can retrieve it. We rely on you to advise us of any changes or updates to the information we hold.
Securing and Storing Your Personal Information
Personal information is stored electronically on our computer system. We use a variety of security measures to maintain the safety and integrity of the information. We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorized use or alteration.
Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. All user contact information is contained behind a "firewall" and only accessible by a limited number of employees who have special access rights to production systems. If you choose to modify your personal information you may visit the My Account page you will be required to submit a valid email address and password for authentication before you will be able to modify your file. If you have forgotten your password you will need to visit the Login/Register page and follow ‘Forgot your password’. You will be promoted to enter your email address and a Reset Password email will be sent. If you desire to change your password, and have forgotten your email address, please call our customer service team and they will help transfer your account once you have properly identified yourself.
General Privacy Information
Our website may contain links to websites of partners, advertisers and third parties. Those sites may collect personal information under the terms of their privacy policies independent of Welle Pty Ltd. We have no responsibility for the content or operation of those websites and Welle Pty Ltd is not responsible for matters arising from their use. While we strive to protect your personal information, we cannot warrant the security of information you transmit to us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your password and/or any account information.
For more information or to make a complaint
Terms and Conditions for WelleCo x Vitamix competition
Terms and Conditions for Black Friday
*Enter the discount code ELIXIRBLACK or ELIXIRFRIDAY to receive 20% off the full retail price of selected items at welleco.com.au, welleco.com, welleco.co.uk until Saturday 25th November 2017, 5pm AUSTRALIAN WST or while stocks last. Offer applies to THE SUPER ELIXIR Platinum 300g CADDY, Limited Edition Deluxe, Limited Edition Platinum, On-The-Glow Set, Sleep Welle Gift Set, THE SUPER ELIXIR greens 300G CADDY, THE SUPER ELIXIR greens 300G REFILL, THE SUPER ELIXIR greens 150G TRIAL PACK, THE SUPER ELIXIR greens TRAVEL SET, HYDRATOR BOTTLE, PH TESTER KIT, FRUIT & VEGGIE WASH CONCENTRATE, NOURISHING PROTEIN CHOC 500G, NOURISHING PROTEIN CHOC 1kg, NOURISHING PROTEIN VANILLA 500G, NOURISHING PROTEIN VANILLA 1G, NOURISHING PROTEIN CHOC TRAVEL SET, FORTIFIED CALMING TEA CADDY, FORTIFIED CALMING TEA REFILL, KIDS SUPER 500g, INSULATED DRINK BOTTLE only. Offer cannot be applied to previous purchases and cannot be redeemed for cash. Not applicable with recurring delivery. Cannot be used in conjunction with other offers, refer a friend offer or gift cards. Limit one promotional offer or discount per customer, while stocks last. Terms of offer are subject to change. Please note processing time may be longer than usual due to the Holiday period.